return policy

Returns & Refunds Policy

At Zenvera, we strive to ensure every order meets our quality standards before it is shipped.

Returns & Refunds

All sales are final. We do not accept returns, refunds, or exchanges for change of mind, incorrect purchases, or personal preference.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at zenverasupport@gmail.com.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your claim and, if approved, provide a suitable resolution, such as a replacement item or store credit, at our discretion.

Non-Returnable Items

As we do not accept returns, all products sold by Zenvera are non-returnable unless they arrive damaged, defective, or incorrect.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have statutory rights under applicable consumer protection laws. These rights apply only where required by law and do not affect your legal consumer rights.

Contact Us

If you have any questions regarding your order or this policy, please contact us at:

Email: zenverasupport@gmail.com